Privacy Policy — The Junk Skunks

1. Introduction

The Junk Skunks ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you request a quote or contact us, and how we use and protect it. We provide local junk removal and hauling services in Mebane, North Carolina and surrounding areas.

2. Information We Collect

When you submit a quote request, contact form, or quick intake message, we may collect your full name, phone number, email address, pickup address, the details you provide about your junk, and any optional photos you upload. We also receive basic technical information such as the pages you visit on our website.

3. Photos You Upload

Our quote, contact, and intake forms allow you to optionally upload photos of the items you need hauled away. These photos are used only to assess the job and provide you with an accurate free quote. You may also text photos directly to our number for the same purpose. Please do not upload photos that include sensitive personal information or images of people without their consent. You may request that we delete your photos at any time by contacting us.

4. How We Use Your Information

We use your information to provide quotes, schedule and perform junk removal services, respond to your questions, and improve our service. We may use your phone number or email to follow up about your request. We do not sell or rent your personal information to anyone.

5. Text and Phone Communications

By providing your phone number, you agree that we may contact you by call or text regarding your request. Standard message and data rates from your carrier may apply. You may opt out of text messages at any time by replying STOP or by contacting us.

6. Sharing of Information

We share information only as necessary to perform our services, such as with a crew member assigned to your pickup, or when required by law. We do not share your personal information for marketing purposes with third parties.

7. Data Retention

We keep your information only as long as needed to provide our services and respond to your requests. Quote photos and request details may be retained for a reasonable period and then deleted. You may request deletion of your information at any time.

8. Cookies and Analytics

Our website may use basic cookies or analytics to understand how visitors use the site. This information is aggregated and does not identify you personally. You can disable cookies in your browser settings.

9. Your Rights

You may request access to, correction of, or deletion of the personal information you have provided to us. To make such a request, contact us using the information below.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact

Questions about this Privacy Policy? Contact us at thejunksskunks@gmail.com or (919) 519-2676.